Frequently Asked Questions


How can I use Emexchanger for electronic currency exchange?

The Emexchanger interface is very simple and user-friendly. Left column contains a list of currencies to sell. Right column contains a list of currencies to buy. The table also contains currency exchange rates, reserves and charges of the system. Choose the currency that you wish to sell in the left column and enter the sum to be converted. Then choose the currency that you wish to receive and click on EXCHANGE to proceed.

Can I sell such electronic currencies as PayPal, Skrill or Payza?

Emexchanger does not buy any refundable currencies from users (PayPal, Payza, Skrill and others)

How long does an exchange transaction take?

Most transactions are operated automatically, and so are processed instantly. Still some exchange transactions require to be manually processed by our specialists, regularly in a short period of time. Please mind our working hours available on our website when creating a manual exchange transaction.

I entered incorrect banking data when creating a transaction. What shall I do?

In this case you need to contact and inform us of your problem. Transactions are mainly irreversible but in some cases we do have a possibility to correct the supplied data or cancel a transaction. Please pay close attention to any financial information when entering it.

How to make a bank transfer?

If you wish to exchange via bank transfer, select Bank Transfer USD/EUR from the currencies list, and next you will get banking data of the account the money to be transferred to. Please mind that bank transfers take 2 to 4 working days to be delivered. After making the payment you should contact us and provide a payment receipt in your name to us.